Your Questions Answered

What do I need to watch?

You need a minimum of 3Mbps download Internet speed for our best quality, check at http://www.speedtest.net

We support most devices and operating systems: Microsoft® Windows®, Apple® Mac® or Linux OS with Adobe® Flash®
or tablets including Google® Android™ devices and Apple® iPad® or iPhone® devices will work. We are streaming a
lower bitrate feed that works over most 3G and 4G services. Please consult with your local access carrier for rules
and regulations. Please be aware that we are not responsible for data connection charges to view the stream
on any platform or service.

Do I need to download anything to view the live stream?

No. Once you have a ticket you have instant access to the Internet video stream. The video plays automatically in
your browser. It works on PC, Mac®, tablet or smartphone. But you have to ensure you have a proper broadband
connection for video.

Is my Credit Card secure?

Yes, fully! Your profile, balance and access information are securely stored on Off site secure servers. All
actual transactions are done on the Stripe platform using 256bits SSL encryption, and payment processing meets
the highest PCI compliance standards.

Is the live stream available on mobile devices?

Yes it is! When you click to register/buy, your mobile browser will open a new window. After you have created your
Birmingham Streams account and got/purchased your access, just go back to the site. You can connect from your
computer, phone or tablet anytime you want to. If you got registered/purchased your ticket before on a different
device, simply log in account and again you'll have full access.

Can I book in advance? How do I access the show on D-Day?

We actually recommend you book your ticket in advance. This way, you avoid the queue (even on internet, it can happen!).
Then connect a few minutes before the show.
Two ways to get access to the show:
1- from the email receipt you received from us (check your spam, it may happen it was wrongly classified)
2- directly on the website from where you registered/purchased, you can click “Already have a ticket?”. Enter your
credentials, and that’s it!

My payment is rejected, what can i do?

It might be that your bank is refusing the payment, so you may try to contact them (see phone number at the back of
your card). Alternatively, please try to use a different payment method.

I have problem accessing the content I previously bought. What can i do?

A few options are available:

Option 1: Search your email inbox for "Birmingham Streams receipt". Have a look too at your Spam/Junk folder. Once
found, click on the link inside the description and re-enter your credential if necessary. Make sure you
use the same email address or Facebook/Google access as you did for your initial purchase. It should work!

Option 2: Clear your browser cache. You can find how to do it on youtube. Then follow Option 1.

Option 3: If it still doesn't work, possibly your initial order didn't go through. Please place another order.

File a refund inquiry to info@birminghamstreams.co.uk mentioning your email address and ticket password. We'll proceed
with refunds within 72h after the event.

The video or stream quality is bad, what can I do?

Control your Internet connection; try reloading the page a few times or see if you can access the event from another
browser and/or device. If the issue continues please check our Facebook page for the latest streaming status updates.
If no mention of any issue, it must be related to your Internet connection. Please check it, and be patient :)

If in doubt, please get in touch info@birminghamstreams.co.uk03333 050905

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